Shipping and Exchanges
Megaphone ships all over Europe. However, if you are in a country outside the European Union, please contact us and we will try to push our horizons. The carrier we work with is the CTT (Portugal), certainly will be the usual postman to make the delivery.
The processing of your order will be given after confirmation of payment.
The order will be sent on the next business day after confirmation of payment of the order. Except for festive seasons, stockouts or any other inconvenience that may delay shipping.
Receiving the customer a notification on the day of shipment with tracking to track delivery on CTT's website or app.
If the shipping estimate is more than 3 working days, the customer will be notified.
These times only apply to articles ordered directly on the website.
Orders sent through CTT Expresso, delivery will take place on the next business day for orders placed until 2:00 pm. Unless stock breaks or carrier delays.
If the recipient is absent, a delivery notice will be left, the pick-up must be made at a CTT point. In order to collect an order at a CTT point, it is essential to present the delivery note left by the distributor in the mailbox, as well as the recipient's identification document.
Shipping costs for orders placed through CTT Expresso, shipping costs have a minimum cost of 6.15€.
Usually the delivery of the order after shipping will be 1-3 working days for mainland Portugal, 3-10 for the islands and can reach 30 days for the rest of Europe.
If you do not receive the order or acknowledgment of receipt within the delivery period, please contact us.
A delivery attempt will always be made at the delivery address. If no one is found at the address, a postal notice will be left to carry out the survey at the usual CTT station.
The deadline for pick-up at the CTT store is 5 working days, if the order is not placed, it will be returned to Megaphone and the reshipment will only occur after payment by the customer of new shipping costs.
National shipping costs are free for orders over € 35.00. For those with a lower value it will be € 4 and for the rest of Europe 9.60€.
The cost of shipping for custom orders by the customer will have to be budgeted.
In case of delivery failure due to error/lack of information at the address, the customer will have to bear the forwarding costs again.
Note: In about 99.9% of the cases, the aforementioned delivery times are, however, and since we are dependent on other entities, namely CTT, we cannot guarantee the fulfillment of deadlines.
Megaphone has a period of 15 days for national items exchange/returns and 21 days for international orders.
In order to exchange/return the item, be it size, color, design or item, you will have to send us to our address:
Apartado 504 - EC Barcelos
4754-909 Barcelos - Portugal
Shipping charges will be borne by the customer, both when shipping to Megaphone and the new shipping costs back to the customer.
In case of exchange, the payment of the delivery costs may be made by postal order (requested at the CTT counter) or by bank transfer to our account.
The value of new shipping in case of exchange will be 4€ for domestic orders and 9.60€ for international.
Should the order be defective or not ordered, please contact us, all return and return shipping costs will be borne by us.
If the article does not live up to expectations Megaphone will refund the value of the articles..
Note: We only make exchanges/returns of articles present on the site, and articles customized by the customer will not be able to exchange or return. There will also be no exchanges/returns of articles that have marks of use or are not in proper condition.