Shipping & Returns
At Megaphone, we want you to receive your order simply and with all the important information clearly explained. Here you can find delivery times, shipping costs, exchange and return conditions, and other important details regarding the processing of your order.
Shipping
Order processing begins after payment confirmation.
Orders are dispatched on business days, except in case of stock shortages, holiday periods, or other operational constraints.
Whenever applicable, you will receive tracking information for your shipment.
Delivery times
After dispatch, the usual delivery times are:
- Mainland Portugal - Registered: 3 to 7 business days
- Mainland Portugal - Express: 1 to 3 business days
- Islands: 5 to 10 business days
- Spain: 3 to 7 business days
- Rest of Europe: up to 15 business days
These delivery times are indicative and may change due to circumstances beyond Megaphone's control.
Shipping costs
The current shipping costs are:
- Registered: €4.50
- Express: €6.50
- Islands: €9.90
- Spain: €9.90
- Europe: €14.90
Delivery issues
It is the customer's responsibility to ensure that the delivery address provided is complete and correct.
If delivery fails due to an incorrect address, recipient absence, or failure to collect the order within the carrier's deadline, the order may be returned to Megaphone.
In such cases, reshipment will only be made after payment of new shipping costs.
If your order does not arrive within the expected period and you do not receive any update, please contact us.
Exchanges and returns
If the item received has a defect, transport damage, or does not match the product ordered, you should contact us within 14 days of receipt, preferably with photos of the issue.
For non-personalized items, you may request an exchange or return within 14 days of receipt, provided that the item is unused and in perfect condition.
After reviewing the request, Megaphone may, depending on the situation, provide a replacement item, store credit, or refund.
To help us review your request more quickly, we recommend that you keep the item and send photos whenever there is a defect, damage, or shipping error.
Personalized items
Return address
Rua Industrial N.º 1022 - Pavilhão 8
4750-841 Vila Frescaínha São Pedro
Barcelos
Important note
We do not accept exchanges or returns of items showing signs of use, washed items, items damaged by the customer, or items that are not in suitable condition for resale.